Frequently Asked Questions
1. How do I place an order?
Simply browse our shop, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept American Express, Discover, JCB, MasterCard, Visa, and Apple Pay.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
4. How long does shipping take?
Standard shipping takes 7-15 business days, and express shipping takes 3-7 business days. Please see our Shipping Policy for more details.
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. If your order has already shipped, we will do our best to assist you.
6. What is your return policy?
We accept returns within 30 days of receiving your order, provided the items are unused and in original condition. Please see our Return Policy for more information.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days at [email protected]. We will arrange a replacement or refund as soon as possible.
8. How do I contact customer service?
You can reach our customer service team by email at [email protected] or by phone at (406) 142-9503. Our service hours are Mon-Fri: 9:00-22:00, Holidays: 10:00-17:00.
9. Do you ship internationally?
Yes, we ship to Australia, Canada, the USA, and worldwide. Please refer to our Shipping Policy for details.
10. Is my personal information safe?
Yes, we use advanced encryption and comply with data protection laws to keep your information secure. See our Privacy Policy for more details.
11. What is your business address?
(Not a return address)
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