Processing Time: Orders are processed within 1-3 business days after purchase. During periods of high order volume, there may be slight delays. If this occurs, we will contact you via email or phone.

Shipping Time: Shipping time refers to the time from our fulfillment center to the destination.
Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days

Estimated Total Delivery Time: Standard: 8-18 business days (1-3 days processing + 7-15 days shipping). Express: 4-10 business days (1-3 days processing + 3-7 days shipping).

Refund Processing Time: If your order has not shipped, refunds are processed within 1-5 business days. If shipped, refunds are processed after the returned item is received, which may take 7-14 days or longer. If you do not receive your refund in the expected time, please contact us by email for assistance.

Shipping Fees & Estimated Delivery: We ship to Australia, Canada, the USA, and worldwide. Free shipping for orders $50 and above. $0-49.99: Standard $10, Express $20. Note: Occasional delays may occur due to unforeseen circumstances.

Shipping Confirmation & Tracking: Once your order ships, you will receive a confirmation email with a tracking number. Tracking info will be active within 24 hours.

Damage Compensation: We are not responsible for products damaged or lost during shipping. If your order is damaged, please contact the carrier directly and retain all packaging materials.

Order Changes: If you need to cancel your order, contact us as soon as possible. If the item has shipped, we will try to intercept it. Contact us by email.

Delays During Promotions & Holidays: Please allow extra time for order processing during promotions and public holidays.

Contact Us: If you have any questions about our shipping policy, contact us at:
Email: [email protected]
Phone: (406) 142-9503
Address: (Not a return address)

Thank you for choosing us!