Refund and Return Policy
Eligibility for Returns & Exchanges: To ensure your complete satisfaction, we offer returns and exchanges under the following conditions: Products must be unused, unworn, in new condition, with all original tags, labels, and packaging intact, and no fragrance residue. Requests must be submitted within 30 days of receiving your order. If you receive damaged, defective, or incorrect items, we provide free return shipping and a full refund or exchange.
How to Return/Exchange: Please contact us by email within 30 days of receiving your item. Provide your order number, the item(s) you wish to return or exchange, and the reason. Our customer service team will respond promptly and guide you through the process. All return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refund Process: After receiving and confirming the returned item, we will process your refund within 1-5 business days. Refunds are issued to your original payment method. Shipping fees are generally non-refundable unless the return is due to our error or a product defect.
Exchanges: If you prefer an exchange instead of a refund, we will assist you promptly.
Free Returns for Damaged or Defective Items: If you receive a damaged, defective, or incorrect product, contact us within 7 days. We will provide free return shipping and ensure you receive a full refund or exchange.
After-Sales Support: If you have any issues, contact us by email. Our team will provide personalized assistance and keep you updated throughout the process.
International Returns: We accept international returns that meet our policy. Return shipping and any applicable duties or taxes are the customer's responsibility. Our team will provide guidance for international returns.
Refund Processing Time: If your order has not shipped, refunds are processed within 1-5 business days. If shipped, refunds are processed after the returned item is received, which may take 7-14 days or longer. You will receive an email notification once your return is processed.
Return Address: Please contact customer service by email before returning any items. Our support team will provide the return address after confirmation. Do not return items without prior confirmation.
Our Commitment: We are committed to providing worry-free after-sales support. Our refund and return policy ensures you receive timely and reliable service in any situation. If you have any questions or concerns, please contact our customer service team at any time.
How to Return/Exchange: Please contact us by email within 30 days of receiving your item. Provide your order number, the item(s) you wish to return or exchange, and the reason. Our customer service team will respond promptly and guide you through the process. All return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refund Process: After receiving and confirming the returned item, we will process your refund within 1-5 business days. Refunds are issued to your original payment method. Shipping fees are generally non-refundable unless the return is due to our error or a product defect.
Exchanges: If you prefer an exchange instead of a refund, we will assist you promptly.
Free Returns for Damaged or Defective Items: If you receive a damaged, defective, or incorrect product, contact us within 7 days. We will provide free return shipping and ensure you receive a full refund or exchange.
After-Sales Support: If you have any issues, contact us by email. Our team will provide personalized assistance and keep you updated throughout the process.
International Returns: We accept international returns that meet our policy. Return shipping and any applicable duties or taxes are the customer's responsibility. Our team will provide guidance for international returns.
Refund Processing Time: If your order has not shipped, refunds are processed within 1-5 business days. If shipped, refunds are processed after the returned item is received, which may take 7-14 days or longer. You will receive an email notification once your return is processed.
Return Address: Please contact customer service by email before returning any items. Our support team will provide the return address after confirmation. Do not return items without prior confirmation.
Our Commitment: We are committed to providing worry-free after-sales support. Our refund and return policy ensures you receive timely and reliable service in any situation. If you have any questions or concerns, please contact our customer service team at any time.
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